Update 15/8/2020

Mask production is in full swing.. and our talented team of sewers are working around the clock to process orders. Most masks are being shipped out under our “next day processing” goal!

All Australian orders are being sent via Express Post to optimise delivery to you (apologies for any delays within Australia Post- this is outside our control). 

Update 9/8/2020

We are so excited to introduce our 3 new talented team members to Funky Fido- Shazza, Joshy and Mel. Working under our stringent “Covid Plan”, we are working together to process your order as quick as we can.

An overwhelming demand for masks, and difficulty acquiring materials from our suppliers, has meant some delays in processing has been experienced- for which we do apologise.

But rest assured, we are working around the clock- and will not compromise on quality.

Current mask production: approx 3- 5 days

COVID-19 has led to critical shortages of materials worldwide, delivery delays and unexpected cancellations from our suppliers.  This in turn has led to mask production delays, which unfortunately impacts our customers. Some products, which were advised as being available, became unavailable when our suppliers failed to deliver fabrics ordered weeks in advance.

We have just been advised by our supplier that some fabrics/ materials are “out of stock” and no longer available.

 

 

We apologise, as this is outside our control.

We have created “alternative team masks” and will be contacting customers regarding this latest information.

Funky Fido has managed to keep the majority of our supply chains open, and hope that these world shortages will not have too great an impact on order processing.

ALL purchases are being sent with Australia Post Express Post (with access to a tracking number)

Australia Post currently advises that items sent via Express Post should arrive at your supplied address within 1- 5 days of being posted.

IF you have NOT received your parcel after 5 days of being notified via email from the Funky team that your items have been shipped.. please contact us.

We assume once posted, your parcel will and has been delivered you.

If it HAS NOT, we are unaware of this unless you let us know.

And if Australia Post fails to scan the tracking number on your parcel, we have no way of locating your parcel

Again, this is completely out of our control.

Update 29/7/2020

The COVID-19 Pandemic has caused much disruption and anxiety across the globe.

We understand the urgency of your order and are working as fast as we can to process this.

We have had an overwhelming demand for our masks, due to their superior protection and comfort, which has led to extended time for production and shipping (approx 10 days).

We have been working around the clock, sourcing these highly sought after materials, and then sewing and dispatching your mask via express post when completed.

However, our chain of supply is also being extended by upwards of 2 weeks. This significantly impacts our ability to produce the masks. For example, if the elastic we purchased 2 weeks ago, with an expected delivery in 2 days, takes 10 days to arrive to me, this will and does impact your order.

 

Until you receive your mask, please continue to use disposable PPE masks, scarves or other face coverings, and observe the advice of social distancing, hand washing and staying home.

We have added 4staff members in the last 2 weeks, and are doing all we possibly can to expedite your order to you.

Thank you again for your patience and understanding in these worrying times.

Please stay safe, and follow the health guidelines.

Kind regards

Juls (& the Funky Fido team)

Update 22/7/2020

We understand the urgency of processing your order, and are working as fast as we possibly can to ship it out to you.

PROCESSING TIME: approx 10 days

Until you receive your mask, when out in public, please use a disposable mask available from many shops, or even a scarf to cover your nose and mouth.

AND follow social distancing recommendations, including hand washing.

 

RECEIVING YOUR MASK:

Your mask will arrive in a sealed bag from a COVID free home. Instructions for correct fitting and washing will be included. Masks should be washed every day.

Please send photos of yourself wearing a Funky Fido mask to:

funkyfido@outlook.com or #wearitdontshareit and upload to Facebook or Instagram.

Please follow us on Instagram: updates on masks and information regarding COVID are posted on our Instagram site daily (including any delays)

Instagram: @funkyfidos

Thank you again for your purchase.

Please stay safe, and protect yourself and those around you:

WEAR it, don’t SHARE it.

We need to get back to work sewing now!

Juls

(Director, Funky Fido)